I am a Member / Family
I am a Provider / Case Manager
Whole‑person, field‑based care coordination focused on outcomes.
Medical, behavioral, SUD, functional and social needs; shared goals.
Scheduling, reminders, transportation, benefits, and warm hand‑offs.
Where the member is — home, shelter, hospital, or clinic (with consent).
Post‑ED/hospital follow‑ups, discharge planning, linkage to treatment.
Connections to housing, food, ID/benefits, legal aid, and more.
Health education, motivational support, self‑management tools.
Final eligibility is determined by Medi‑Cal managed care plans per CalAIM policy.
Submit with verbal consent. We verify plan/benefits.
Outreach within 2–5 business days; urgent cases faster.
Whole‑person assessment and goals.
Appointments, crises, transitions of care.
We’ll verify eligibility and send a secure link for any documents. Avoid PHI on this form.
Use this if you need more context. We’ll send a secure upload link after submission.
Enhanced Care Management provides intensive care coordination for Medi‑Cal members with complex needs.
No, ECM is covered when authorized by your Medi‑Cal managed care plan.
We aim for 2–5 business days; mark urgent for faster coordination.
We use consent‑driven, HIPAA‑aware workflows and share only the minimum necessary information.
